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opusworks case study

A Big 3 Telecommunications Company

The Challenge

In 2006, the company contracted OpusWorks to administer Lean Six Sigma training throughout their organization. As a multinational telecommunications company, with employees numbering in the hundreds of thousands, it was essential that their LSS training be scalable, consistent, and rapidly accessible from any location.

The Solution

Joel Ehle, then AVP of Quality Management and now a TQG Advisor, recognized OpusWorks' rapid deployment capability, and the consistency offered by our robust online curriculum. In partnership with our team, the Company created a training program that could be completed in half the time of other programs, and that could be sustained on a large scale across a global enterprise. To date, the Company has trained over 90,000 employees through the OpusWorks platform.

southwest.com

Southwest Airlines

The Challenge

In July of 2015, Southwest Airlines joined with OpusWorks® to launch Lean Six Sigma belt training for key team members. Ruben Del Toro, Advisor to the Strategic Planning Department at Southwest, worked closely with the OpusWorks® team to create a training program that would quickly prepare team members for high-profile projects.

The Solution

Southwest Airlines capitalized on the consistency offered by OpusWorks® to conduct four waves of Yellow Belt training. Belt candidates completed prerequisite coursework through OpusWorks® online, before attending a 1-day seminar at the SWA-University Campus led by one of our Black Belt champions. Southwest harnessed the speed and power of blended learning to train and certify 60 new Yellow Belts in only a few months!

madison area technical colege

Madison Area Technical College

The Challenge

In 2014, Madison Area Technical College began using OpusWorks® to administer LSS Belt training for contract and open enrollment courses. Dennis Wessel, Director of the School of Professional & Continuing Education, explains the challenge:

“We were transitioning to a blended classroom, but we had instructors who were used to traditional teaching methods, creating their own course materials and teaching their own brand of LSS. That made it hard to get consistent training, and resulted in wasted time and lost profit.”

The Solution

Madison College managed culture change within their instructor base with support from the OpusWorks® Onboarding Team. Master Blackbelt John Best worked closely with instructors to create a strong curriculum using OpusWorks' library of content, freeing valuable in-class time. Dennis Wessel says,

“Our old LSS Green Belt program included 88 hours of in-class instruction. It was very time-consuming, and we got feedback from students that some of the material they'd spent weeks learning wasn't relevant. Now our courses require less than half of the in-class instruction we previously provided, and we are offering more targeted instruction with a real, measurable ROI”

In the year since they launched, Madison College has built an impressive program in both volume and profitability. Nearly 100 students have successfully completed the course, and interest is still growing.

seagate

Seagate

The Challenge

In 2004, Seagate became an OpusWorks client, running an LSS blended learning program to train a high volume of students and employees. However, as their program took off, and they began to see results, they found that their training needs evolved. In close consultation with the OpusWorks team, they transitioned toward a highly customized program that aligned with their changing improvement strategy.

The Solution

Today, Seagate has trained nearly 30,000 students using a targeted curriculum that addresses their specific business goals. By taking advantage of OpusWorks' flexibility, and our custom training options, Seagate is able to strategically deploy several OpusWorks modules, that were built especially for them, to build specific quality skill sets across their organization.

opusworks case study

A National Bank

The Challenge

In 2005, the Bank became an OpusWorks client after a thorough RFP process. Initially the bank intended to use the off-the-shelf LSS modules available with OpusWorks. Once they discovered the power of OpusWorks, and its flexibility, they decided to develop their own modules and custom learning paths so that the learning would be fully complementary with the LSS class materials that had been developed.

The Solution

To date, the Bank has trained approximately 50,000 employees. Students accessed the e-Learning through the Bank’s Learning Management System (LMS). Over the years, there were multiple LMS conversions. OpusWorks was seamlessly and easily connected to each new LMS. And because of the robust OpusWorks design, LSS learners — unlike other learners — were never disrupted from their training and always able to access their modules.